FAQS

We have exclusive MWL boutiques in Brisbane, Gold Coast, Sydney, Melbourne, and London. Our MWL boutiques run by appointment only. You can view our full calendar and make an appointment here.

MWL is also stocked through independent retailers worldwide. You can find your nearest retailer here.

Our MWL boutiques exclusively carry our current collection, which can be viewed here.

As all of our retailers are independently owned and operated, please reach out to your nearest retailer to confirm which MWL designs they have in store. 

Please note, MWL Vintage designs are no longer available to try on in our MWL boutiques. These are still available to be tried on and ordered through our independent retailers worldwide. 

To make an appointment at one of our exclusive MWL boutiques, you can view our full calendar and make a booking here. To make an appointment with any of our independent retailers, please reach out to them directly. 

If you have a retailer in your country, but not local to you, please reach out to them, as most of our retailers will be happy to assist you with placing an order over phone or email.
Alternatively, our head office MWL team will be more than happy to assist you with placing an order online if you don’t have access to one of our MWL boutiques or independent retailers. Please email us at [email protected]. 

Please reach out to your MWL boutique or nearest retailer directly to confirm current priority order timelines. 

We have a limited range of Ready to Wear dresses that are available to ship within 2-5 business days. You can view our full Ready to Wear collection here.

Our dresses range from $3000 – $4000AUD.
If you are unable to see our pricing online, please reach out to your nearest retailer directly to confirm accurate local pricing.  

Full payment is required upfront at the time of placing your order in our MWL Exclusive boutiques. Alternatively, we also offer MWL Pay on Australian purchases up to $5000, which allows you to pay in 4 easy fortnightly instalments. MWL Pay is free and easy to set up with automatic payments taken every 2 weeks. For more information on MWL Pay, please contact us directly at [email protected]

Most of our veils and accessories remain in stock at our head office. Our veils standardly ship within 5-7 business days of the order being placed. Shipping within Australia is generally 2-5 working days and 7-10 working days for the rest of the world.

If a veil is on backorder or has a longer shipping timeframe, this will be noted on each product. It is at the responsibility of the buyer to ensure there is enough time between order and wedding date.   

Our website is available to a selected few countries. When checking out from our Veils and Accessories, Read to Wear and Sample collections and you are outside of Australia you will need to checkout via PayPal. From here, you do not need to create an account with PayPal but this allows for any currency conversions to take place.

We are able to accept returns of select items within our Veils & Accessories (excluding earrings) and Ready to Wear sections ordered online, through MWL directly, only. Please contact us at [email protected] within 48 hours of receiving your item if you have any concerns. Unfortunately, we are unable to accept a return or exchange on any made-to-order dresses or sample items.

We ship world wide. Import duties, taxes and custom charges are not included in the price and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the item/s. It is illegal to falsify customs declarations. Payment of duties and taxes are due at collection/delivery. Please check with your country’s customs office to determine what additional cost will be added prior to purchase.

We standardly hold one to two sample sales per year. We recommend following us on Instagram at @madewithlovebridal to be the first to know when our next sale will be! 

Please check out our How to Look After Your Dress blog for all the details on the best way to store your dress to keep her in perfect condition before or after your wedding.  We also offer a cleaning service for Australian MWL brides to restore your dress to its former glory after your wedding.  You can read more details about MWL Cleaning here.

We have a handy blog sharing some of our favourite shapewear brands and solutions! You can check it out here.

No, all our dresses are made in our classic ivory colour. We don’t offer any designs in stark white.