FAQS
GENERAL
See our video here on how to measure yourself. Please reach out to [email protected] if you have any further questions.
Our MWL boutiques exclusively carry our current collection, which can be viewed here.
As all of our retailers are independently owned and operated, please reach out to your nearest retailer to confirm which MWL designs they have in store.
Please note, MWL Archive designs are no longer available to try on in our MWL boutiques. These are still available to be tried on and ordered through our independent retailers worldwide.
To make an appointment at one of our exclusive MWL boutiques, you can view our full calendar and make a booking here. To make an appointment with any of our independent retailers, please reach out to them directly.
If you have a retailer in your country, but not local to you, please reach out to them, as most of our retailers will be happy to assist you with placing an order over phone or email.
Alternatively, our head office MWL team will be more than happy to assist you with placing an order online if you don’t have access to one of our MWL boutiques or independent retailers. Please email us at [email protected].
We have standard and priority order options available, depending on how far out your order is placed from your wedding date. We pride ourselves on being able to accommodate orders for all brides, so we recommend discussing timelines with your stylist in your appointment as they will be able to assist you with placing the correct order type for your wedding date. We also have Ready to Wear and our Elope collection which are available to ship upon our team receiving your order. As with most things, the more time you allow to place your order ahead of your wedding date, the better.
We have a limited range of Ready to Wear dresses that are available to ship within 2-5 business days. You can view our full Ready to Wear collection here.
Our dresses range from $3000 – $4000AUD.
If you are unable to see our pricing online, please reach out to your nearest retailer directly to confirm accurate local pricing.
Full payment is required upfront at the time of placing your order. Alternatively, we also offer MWL Pay on Australian orders at our boutiques only. For more information on MWL Pay, please contact the boutique you are visiting.
Our website is available to a selected few countries. If you are checking out from our Veils and Accessories, Ready to Wear and Sample collections and you are outside of Australia, you will need to checkout via PayPal. From here, you do not need to create an account with PayPal but this allows for any currency conversions to take place.
We standardly hold one to two sample sales per year. We recommend following us on Instagram at @madewithlovebridal to be the first to know when our next sale will be!
Please check out our How to Look After Your Dress blog for all the details on the best way to store your dress to keep her in perfect condition before or after your wedding. We also offer a cleaning service for Australian MWL brides to restore your dress to its former glory after your wedding. You can read more details about MWL Cleaning here.
We have a handy blog sharing some of our favourite shapewear brands and solutions! You can check it out here.
No, all our dresses are made in our classic ivory colour. We don’t offer any designs in stark white.
SHipping
We offer free shipping within Australia and international for all of our Veils, Accessories and Ready to Wear Collection dresses.
Express shipping with Australia Post is available within Australia at checkout. We prioritise all express shipping orders however please expect up to 3 days business days for dispatch.
All veils and accessories – $15.00AUD
All ready to wear collection dresses – $30.00AUD
We ship world wide. Import duties, taxes and custom charges are not included in the price and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the item/s. It is illegal to falsify customs declarations. Payment of duties and taxes are due at collection/delivery. Please check with your country’s customs office to determine what additional cost will be added prior to purchase.
Most of our veils and accessories remain in stock at our head office. Our veils standardly ship within 5-7 business days of the order being placed. Shipping within Australia is generally 2-5 working days and 7-10 working days for the rest of the world.
If a veil is on backorder or has a longer shipping timeframe, this will be noted on each product. It is at the responsibility of the buyer to ensure there is enough time between order and wedding date.
RETURNS
We are able to accept returns of select items within our Veils & Accessories (excluding earrings). Please contact us at [email protected] within 48 hours of receiving your item to initiate the return. Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in their original condition and must not be worn, altered or washed.
For Ready to Wear items:
- If you placed your RTW order online only, without the assistance of one of our MWL Boutique stylists, we are able to offer you a refund, less shipping.
- An exchange or credit note is available to you if you placed your RTW order with one of our MWL Boutique teams and the item is not quite right for you.
For Elope items:
- If you place your Elope order online only, without the assistance of one of our MWL Boutique stylists, we are able to offer you a refund, less shipping.
- An exchange or credit note is available to you if your Elope order is placed with one of our MWL Boutique teams and the item is not quite right for you.
Please contact us at [email protected] within 48 hours of receiving your item to initiate the return. Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in their original condition and must not be worn, altered or washed.
Return postage and any custom/import taxes is at the buyers expense. If import taxes and duties are required to be paid for MWL to receive your return, these will be deducted from your refund or credit note. These can be deducted off your return in most cases. Unfortunately, we are unable to accept a return or exchange on any made-to-order dresses or sample items.
ELOPE
In order to keep our Elope designs ready to ship, or available on a quick turn around pre-order, we unfortunately are not able to accept any customisations to design, cup size or length for Elope orders.
In stock Elope dresses will ship next business day. If your size is not in stock, it is available via pre-order and your order will ship within 4 weeks.
If you place your Elope order online only, without the assistance of one of our MWL Boutique stylists, we are able to offer you a refund, less shipping.
An exchange or credit note is available to you if your Elope order is placed with one of our MWL Boutique teams and the item is not quite right for you.
