Cleaning by MWL


THE PROCESS

Congratulations on marrying the love of your life!  Now it is time to show some love and care to the dress that saw you through your special day…allow us to take care of that for you.

Our cleaning service will have your dress professionally cleaned, steamed, wrapped in acid-free tissue paper and beautifully boxed for safe keeping.

Please carefully follow instructions below to submit your dress for cleaning in your location…

There are 3 easy steps to submit your dress for cleaning:

1.   Package up your dress and be sure to include our return slip with your dress confirming your name, phone number and email address.  You can download our return slip here or simply write these details on a piece of paper.

2.   Click here to create your FREE Australia Post Return Labels and drop your dress to any Post Office or Street Posting Box.

3.  IMPORTANT FINAL STEP: Once your dress is shipped, please don’t forget to use the following link to submit your dress to our cleaning database and pay online.

You will receive an email from Australia Post to let you know when your dress arrives with us safely.  Once your dress is restored to her former glory she will be carefully wrapped in acid-free tissue paper and beautifully boxed for storage.  We will be in touch again when she is ready to make her way home to you.

View our Australian Pricing here.

Please email our friendly UK and EU based cleaning teams at [email protected] and they will be happy to outline next steps and provide a cleaning quote for you.

1.   Package up your dress and be sure to include our return slip with your dress confirming your name, phone number and email address. You can download our return slip here or simply write these details on a piece of paper.

2.   Post your dress back to us at the following address using your most convenient international shipping facilitator.  Please note that all customs/import duties are to be charged to you as the shipper and will be invoiced to you if incorrectly charged to MWL in order to clear your shipment into Australia.

MWL CLEANING
5/314 Burleigh Connection Road, Burleigh Heads, QLD 4220, Australia
Email: [email protected]
Phone number: +61 407 515 119

 

3.  IMPORTANT FINAL STEP: Once your dress is shipped, please don’t forget to use the following link to submit your dress to our cleaning database and pay online.

Once your dress is restored to her former glory she will be carefully wrapped in acid-free tissue paper and beautifully boxed for storage.  We will be in touch again when she is ready to make her way home to you. 

View our international pricing here.

* Please note that pricing is inclusive of shipping your dress back to you via DHL once she is cleaned.

There are 3 easy steps to submit your dress for cleaning:

1.   Package up your dress and be sure to include our return slip with your dress confirming your name, phone number and email address.  You can download our return slip here or simply write these details on a piece of paper.

2.   Simply click here to create your FREE Australia Post Return Labels and drop your dress to any Post Office or Street Posting Box.

3.  IMPORTANT FINAL STEP: Once your dress is shipped, please don’t forget to use the following link to submit your dress to our cleaning database and pay online. You will have received an email from our cleaning team [email protected] containing a coupon code you can use at checkout to submit your cleaning order at no additional cost.

You will receive an email from Australia Post to let you know when your dress arrives with us safely. Once your dress is restored to her former glory she will be carefully wrapped in acid-free tissue paper and beautifully boxed for storage.  We will be in touch again when she is ready to make her way home to you.


OUR RESULTS


TESTIMONIALS


CLEANING TERMS AND CONDITIONS

  • Our cleaning service is available worldwide.
  • Please allow 2-5 weeks for cleaning to be completed to our high standards.
  • MWL can only accept MWL and Emmy Mae brand wedding dresses, veils and accessories for cleaning.  Please do not submit any other brands for cleaning as these will be returned without cleaning at the customer’s expense.
  • Although all care will be taken to restore your dress, veil and/or accessory to the highest possible standard, we unfortunately cannot guarantee any dress, veil and/or accessory will be able to be returned to its original “as new” condition.  Please bear in mind that there is a fine line between removing the marks and ruining the material, so we will give your dress the complete care it deserves. We recommend returning any items for cleaning earlier rather than later so we have the best possible chance of returning her to her former glory.
  • MWL reserves the right to refuse cleaning services if the process will cause further damage to the item and will in this case ensure your dress, veil and/or accessories are returned to you.
  • MWL reserves the right to charge an additional fee for cases that are deemed to require an extraordinarily high level of additional attention and product to remove marks and stains. 
  • It is a requirement of submitting your MWL dress, veil and/or accessories for cleaning that you complete the form and submit it online before your dress arrives with our MWL cleaning team.  This is to ensure when your dress arrives it can be correctly linked with your details and returned to you once cleaned.  If a dress arrives with our cleaning team without an associated submission through our website, we will make every effort to contact the sender, however your dress, veil and/or accessories may be returned to you.
  • Any customs/import duties are to be charged to the customer and will not be covered by MWL as the receiver of a return dress.  If customs charges are incurred by MWL to receive your dress those charges will be invoiced to the sender to clear the shipment.  Please note that the customer is also responsible for any and all customs/import duties that may be incurred upon return of the item once cleaned.
  • MWL cannot accept any liability for any items lost in transit to or from our cleaning team.
  • Upon completion, your dress, veil and/or accessories will be wrapped in acid-free tissue paper and boxed.  MWL will provide tracking information for items once returned to the original sender.
  • Additional services such as button repairs, etc. are not included in our cleaning service and are charged at an extra rate to be added to cart with your cleaning order at your discretion.  Our extra care package includes light hand sewing repairs such as replacing buttons, replacement of MWL cups and small, light applique, lace and beading repairs only.  More significant repairs including holes, larges rips or tears and replacing zippers are not covered by this package.  If an extra care package is not added to your cleaning order your dress will simply be cleaned and wrapped.


CONTACT OUR CLEANING TEAM

If you have any questions, our friendly cleaning team will be happy to assist.  Please reach out to them via email to [email protected]