Gold Coast Appointment
We are so excited that you’re booked in for an appointment at our Gold Coast boutique! We do things differently to other bridal labels/boutiques so we thought we’d give you a heads up on our process.
You can download a copy of this Bride Guide with some additional hot tips for your appointment below.
Reading this will help you make the right decision when it comes to ordering your Made with Love dress.
HOW WILL MY APPOINTMENT WORK?
In our appointments you will have the whole boutique to yourself; offering a personal and exclusive experience. We stock our entire Made with Love current collection for you to try on and you will also have your own stylist in your appointment who will help you with any questions you have, from styling to the fit of the dress.
On entering our beautiful boutique, you’ll be offered a welcome beverage. Our experienced bridal stylists will guide you through finding your perfect Made with Love gown, in keeping with your wedding style and body shape. We recommend trying on 4-6 dresses.
BEFORE YOUR APPOINTMENT
It is best to do some research to determine which designs you hope to try on. We only offer certain changes for each design, and they can be found online on the page of each design. This way you can come into your appointment knowing exactly which designs you want to try on, making efficient use of the 1 hour appointment! It can also be helpful to bring undergarments of similar styles that you will wear on your wedding day, otherwise, just bring your beautiful self, and an open mind!
WHAT ARE YOUR SAMPLE SIZES?
We do our best to accommodate as many beautiful body types as possible with our sample dresses. For this reason, the majority of our samples range in size from size 6-18, with a couple of designs having smaller or larger sizes available. This allows us to get the largest range of various body types, both smaller and larger. Our stylists use clips for dresses that are too big, in order to give you the best possible idea of what our dresses will fit like when they are tailored to you.
We absolutely understand that this is a major shopping experience, and it isn’t enjoyable for anyone if we don’t carry what you are looking for! If you have specific questions or if you would like to speak to someone directly about your size concerns and learn more about what we have just for you, please send us an email and we will attempt to answer any of you queries.
CAN I BRING GUESTS
We recommend 3-4 guests per bride in our Gold Coast boutique. You are welcome to video call any family and friends who can’t be with you on the day. Our boutique has a waiting room and we will need to ask additional guests to wait in the waiting room due to space. You can book a second appointment if needed and can bring these additional guests with you then! We want to make the experience about you and understand it’s a special time to share. Unfortunately, we do not allow children, but babies in prams are welcome.
WHAT IS YOUR PHOTO POLICY?
Although we allow photos, we request that you wait until the end of your appointment when you have narrowed down your selection to 1 or 2 dresses. We totally understand the temptation to take a lot of photos in your fitting; however, it can be very distracting and slows down the appointment, and ultimately, you will end up trying on fewer dresses.
HOW DOES SIZING WORK?
We do things differently to other bridal labels, so we thought we’d give you a heads up on our process. Our trained stylists will help you to decide on the best size during your appointment. We feel that this allows you to be a part of the process and gives you the opportunity have more control over the entire process. When you are ready to place your order, your stylist will record your agreed size on your file. We also offer split sizes if your measurements do not match one standard size between the bust, waist and hip.
FITTINGS AND ALTERATIONS
Because we make our dresses to your best fit option but not couture/custom-made, you most likely will need alterations when you receive your dress. While we take your hollow to hem and heels into account, the length and straps of your dress may need to be shortened according to your personal preference. We recommend affordable seamstresses local to our boutiques who you’re welcome to contact once you have your dress. Please budget for this. Please note that we do not offer or need second fittings when we match your measurements to our generic size chart.
WHEN TO PLACE YOUR ORDER
We ask for 10-12 months’ lead time for your dress. In exceptional cases, we can prioritise your dress. If your wedding is sooner than 10-12 months but you’ve been given an appointment, it means your consultant has checked with our logistics team and we can accept your order if you order within 24 hours of your appointment. If your wedding is approximately six months away, you will need to pay a priority fee, and your order will only be accepted if you order by 4pm on the day of your appointment. We reserve the right to refund your dress if you order after this time.
However, we prefer the longer period and may need to refuse your order if it comes in later than the time allotted.
READY TO WEAR APPOINTMENTS
We offer a 30 minute ready to wear appointment for brides needing to purchase “off the rack”. These appointments allow enough time for you to try on 1-3 dresses from the ready to wear collection only. We recommend keeping an eye on the ready to wear collection as unfortunately we aren’t able to order or hold any of these dresses. Once your purchase has been made your dress will be packed and shipped from our dispatch centre in approx. 1-3 business days. If you have specific questions or if you would like to speak to someone directly about your size concerns and learn more about what we have just for you, please send us an email and we will attempt to answer any of you queries.
Full payment is required upfront at the time of placing your order. You will need your bank or credit card with you as we do not have payment terminals in our boutiques.
We also offer MWL Pay on purchases up to $5000, which allows you to pay in 4 easy installments. MWL Pay is free and easy to set up with automatic payments taken every 2 weeks. For more information on MWL Pay, please click here.
We have a 48 hour cancellation policy, so if you did want to cancel/reschedule your appointment, please ensure you do this at least two days before your appointment. If cancelling on a weekend, please reply to your confirmation text message as our stylists do not have access to email on the weekends.
We refund the initial appointment fee of $30 upon the purchase of a dress through us (not applicable to accessories or skirts). Any additional appointments are not refundable.
Please see our Terms and Conditions for all orders placed here. https://www.madewithlovebridal.com/mwl-terms-and-conditions/
HOW TO FIND US
Our address is 237/34 The Lakehouse, Glenferrie Drive, Robina.
We are in Building 2 – please see map (at bottom of page) of how to find us because it can be a little tricky!
*PLEASE NOTE*: If using a maps app, please type the full address rather than Made With Love Bridal to avoid being taken to the wrong location.
Please arrive on time for your appointment. Arriving earlier means the bride before you may feel rushed and arriving later shortens your appointment.
STILL HAVE QUESTIONS?
Don’t hesitate to ask. Email [email protected]. We look forward to finding your dream dress together