YOUR BRISBANE MWL APPOINTMENT

We are so excited that you’re booked in for an appointment at our Brisbane boutique! We do things differently to other bridal labels/boutiques so we thought we’d give you a heads up on our process.

In our appointments you will have the whole boutique to yourself; offering a personal and exclusive experience. We stock our Made with Love current collection for you to try on and you will also have your own stylist in your appointment who will help you with any questions you have, from styling to the fit of the dress.

Reading this will help you make the right decision when it comes to ordering your Made with Love dress. 

BOUTIQUE SAMPLES

We do our best to accommodate as many beautiful body types as possible with our sample dresses. For this reason, the majority of our samples range in size from size 6-18, with a couple of designs having smaller or larger sizes available. This allows us to get the largest range of various body types, both smaller and larger. Our stylists use clips for dresses that are too big, in order to give you the best possible idea of what our dresses will fit like when they are tailored to you. We absolutely understand that this is a major shopping experience and it isn’t enjoyable for anyone if we don’t carry what you are looking for! If you have specific questions or if you would like to speak to someone directly about your size concerns and learn more about what we have just for you, please send us an email at [email protected] and we will attempt to answer any of you queries.

BEFORE YOUR APPOINTMENT

It is best to do some research to determine which designs you hope to try on. We only offer certain changes for each design, and they can be found online on the page of each design. This way you can come into your appointment knowing exactly which designs you want to try on, making efficient use of the 1 hour appointment!  It can also be helpful to bring undergarments of similar styles that you will wear on your wedding day, otherwise, just bring your beautiful self, and an open mind!

HOW TO FIND US

Final touches are still being made on our brand new Brisbane boutique located in Albion. Once our beautiful new space is officially open you will receive an email from our team sharing the address for your appointment, no later than 48 hours prior. We can’t wait to help you find your dream dress and welcome you in to our stunning new studio.

GUESTS

We recommend 2 – 3 guests per bride. You are welcome to video call and take photos in your appointment.  We want to make the experience about you and understand it’s a special time to share.  Unfortunately, we do not allow children, but babies in prams are welcome.

SIZING

We make all our dresses to generic sizing. Our consultant will take your measurements and our professional team will work out which sizing option will give you the best fit. We can split sizes if you’re bigger/smaller on the top to the bottom. If the sample fits you well and you’d prefer us to make your dress to those measurements, please put it in your order form. If you send us your measurements, we’ll automatically make the dress to the best fit option. It is your responsibility to let us know you want the sample size when you order.

Unlike some other boutiques, we do not offer multiple fittings throughout the production of your dress.  If you expect your measurements may change between ordering and receiving your dress, please discuss this with our team or your stylist before placing your order as we can make allowances for measurements to be resubmitted after your order has been placed for standard timelines.  We find that the combination of notes on fit from our professional stylists, sizing by our experienced team and the expectation of minor alterations with one of our recommended seamstresses eliminates the need for multiple fittings, allowing us to save on time and keep prices as low as possible for our brides. Win win!

WHEN TO PLACE YOUR ORDER

Ideally, we ask for 10-12 months lead time to create your dress. However, in exceptional cases we can prioritise your dress order. If your wedding is sooner than 10-12 months but your appointment has been confirmed, it means your consultant has checked with our logistics team and we can accept your order. If your wedding date falls within 6 months of your order date, you will need to pay a priority fee to expedite your order in our production schedule.

We always recommend giving yourself as long as possible to find your dream dress, feel confident in your decision and leave plenty of time for alterations and styling after your dress arrives!

PAYMENT

Full payment is required upfront at the time of placing your order.  We also offer MWL Pay on purchases up to $5000, which allows you to pay in 4 easy installments.  MWL Pay is free and easy to set up with automatic payments taken every 2 weeks.  For more information on MWL Pay, please contact us directly at [email protected]

FITTINGS AND ALTERATIONS

Because we make our dresses to your best fit option but not couture/custom-made, you most likely will need alterations when you receive your dress. While we take your hollow to hem and heels into account, the length of your dress may need to be shortened according to your personal preference. We recommend affordable seamstresses local to our boutiques who you’re welcome to contact once you have your dress. Please budget for this. Please note that we do not offer or need second fittings when we match your measurements to our generic size chart.

APPOINTMENT CANCELLATIONS

We have a 48 hour cancellation policy, so if you did want to cancel/reschedule your appointment, please ensure you do this at least two days before your appointment. If cancelling on a weekend, please reply to your confirmation text message as our stylists do not have access to email on the weekends.

APPOINTMENT REFUNDS

We refund first  appointment fees upon purchase of dresses only.