Your Sydney MWL Appointment
We are so excited that you’re booked in for an appointment at our St Ives boutique! We do things differently to other bridal labels/boutiques so we thought we’d give you a heads up on our process.
In our appointments you will have the whole boutique to yourself; offering a personal and exclusive experience. We stock our full current collection of Made With Love Bridal for you to try on and you will also have your own stylist in your appointment who will help you with any questions you have, from styling to the fit of the dress.
Reading this will help you make the right decision when it comes to ordering your Made with Love dress.
We do our best to accommodate as many beautiful body types as possible with our sample dresses. For this reason, the majority of our samples range in size from size 6-18, with a couple of designs having smaller or larger sizes available. This allows us to get the largest range of various body types, both smaller and larger. Our stylists use clips for dresses that are too big, in order to give you the best possible idea of what our dresses will fit like when they are tailored to you. We absolutely understand that this is a major shopping experience and it isn’t enjoyable for anyone if we don’t carry what you are looking for! If you have specific questions or if you would like to speak to someone directly about your size concerns and learn more about what we have just for you, please send us an email and we will attempt to answer any of you queries.
BEFORE YOUR APPOINTMENT
It is best to do some research to determine which designs you hope to try on. We only offer certain changes for each design, and they can be found online on the page of each design. This way you can come into your appointment knowing exactly which designs you want to try on, making efficient use of the 1 hour appointment! It can also be helpful to bring undergarments of similar styles that you will wear on your wedding day, otherwise, just bring your beautiful self, and an open mind!
NUMBER OF APPOINTMENTS
Most of our brides only need one appointment (so easy!). If you need another final booking to confirm your dress before you order, please be aware that second appointments are weekday-only bookings. You are so welcome to take photos or video call in your favourite dress at the end of your appointment to share with your friends and family.
HOW TO FIND US
Our address is Suite 7, 15 – 17 Stanley Street, St Ives. There is a glass door next to Village Pilates. Please enter through these doors, walk up the stairs and you will find us at the end of the passage. There is street park as well as council car parks available behind our building. If you allow 5 mins for parking you should be fine.
See the map at the bottom of this page for how to find us!
Each bride is welcome to bring 2 – 3 guests to their appointment (but unfortunately we cannot accommodate any additional guests). We regret no babies/children.
We make all our dresses to generic sizing. Our consultant will take your measurements and our professional team will work out which sizing option will give you the best fit. We can split sizes if you’re bigger/smaller on the top to the bottom. If the sample fits you well and you’d prefer us to make your dress to those measurements, please put it in your order form. If you send us your measurements, we’ll automatically make the dress to the best fit option. It is your responsibility to let us know you want the sample size when you order.
WHEN TO PLACE YOUR ORDER
We ask for 10-12 months’ lead time for your dress. In exceptional cases, we can prioritise your dress. If your wedding is sooner than 10-12 months but you’ve been given an appointment, it means your consultant has checked with our logistics team and we can accept your order if you order within 24 hours of your appointment. If your wedding is approximately six months away, you will need to pay a priority fee, and your order will only be accepted if you order by 4pm on the day of your appointment. We reserve the right to refund your dress if you order after this time. However, we prefer the longer period and may need to refuse your order if it comes in later than the time allotted.
When you order you can choose to pay in full via credit card, debit card or PayPal. Alternatively you can choose MWL PAY where there will be 4 fortnightly interest free instalments over 8 weeks, paying 25% upfront when you put through your order. It’s very simple to set up with no joining fees.
FITTINGS AND ALTERATIONS
Because we make our dresses to your best fit option but not couture/custom-made, you most likely will need alterations when you receive your dress. While we take your hollow to hem and heels into account, the length of your dress may need to be shortened according to your personal preference. We recommend affordable seamstresses local to our boutiques who you’re welcome to contact once you have your dress. Please budget for this.
We refund the initial appointment fee of $50 upon the purchase of a dress through us (not applicable to accessories or skirts). Any additional appointments are not refundable.
TERMS AND CONDITIONS OF ORDER
Please see our Terms and Conditions for all orders placed here. https://www.madewithlovebridal.com/mwl-terms-and-conditions/