Your Melbourne Boutique Appointment

We are so excited that you’re booked in for an appointment at our Melbourne boutique! We do things differently to other bridal labels/boutiques so we thought we’d give you a heads up on our process.

In our appointments you will be offered a personal and exclusive experience in a luxurious and private setting. You will have your own stylist in your appointment who will help you with any questions you have, from styling to the fit of the dress.

Reading this will help you make the right decision when it comes to ordering your Made with Love dress. 

BOUTIQUE SAMPLES

We do our best to accommodate as many beautiful body types as possible with our sample dresses. For this reason, the majority of our samples range in size from size 6-18, with a couple of designs having smaller or larger sizes available. This allows us to get the largest range of various body types, both smaller and larger. Our stylists use clips for dresses that are too big, in order to give you the best possible idea of what our dresses will fit like when they are tailored to you. We absolutely understand that this is a major shopping experience and it isn’t enjoyable for anyone if we don’t carry what you are looking for! If you have specific questions or if you would like to speak to someone directly about your size concerns and learn more about what we have just for you, please send us an email and we will attempt to answer any of you queries.

BEFORE YOUR APPOINTMENT

It is best to do some research to determine which designs you hope to try on. We only offer certain changes for each design, and they can be found online on the page of each design. This way you can come into your appointment knowing exactly which designs you want to try on, making efficient use of the 1-hour appointment.  It can also be helpful to bring undergarments of similar styles that you will wear on your wedding day, otherwise, just bring your beautiful self, and an open mind!

NUMBER OF APPOINTMENTS

Most of our brides only need one appointment (so easy!) If you need another final booking to confirm your top dress before you order, please be aware that second appointments are weekday-only bookings.

We are unable to offer bookings to show family/friends post ordering your dress.  You are so welcome to take photos or video call during your search to share with your special people.

HOW TO FIND US

Our address is 13 Arawatta Street, Carnegie.

We are located opposite the ramp to the Carnegie Central shopping centre parking.  There is plenty of 2P ticketless parking nearby or in the shopping centre opposite us.

GUESTS

We have a strict guest limit of 3 guests per bride. You are welcome to video call and take photos in your appointment.  We want to make the experience about you and understand it’s a special time to share.  Unfortunately, we do not allow children, but babies in prams are welcome.

SIZING

We make all our dresses to generic sizing. Our consultant will take your measurements and our professional team will use these to work out which sizing option will give you the best fit. We can split sizes if you’re bigger/smaller on the top to the bottom (eg. Size 8 top, size 12 hip).

WHEN TO PLACE YOUR ORDER

We ask for 10-12 months’ lead time for your dress.

Don’t panic if you are under this as we are happy to work with you and assess each situation on a case-by-case basis dependent on our capacity. If your wedding is sooner than 10-12 months but you’ve been given an appointment, it means your consultant has checked with our logistics team to ensure we have capacity and we can accept your order if you order within the communicated timeframe. We reserve the right to cancel your order and refund your dress if you order after this time. If your wedding is less than six months away and we have confirmed that we have the capacity to work with your timeframe a priority fee will apply.

PAYMENT

When you order you can choose to pay in full via credit card, debit card or PayPal. Alternatively you can choose our payment plan, MWL PAY, for 4 fortnightly interest-free instalments over 8 weeks, paying 25% upon placing your order. It’s very simple to use with no account set up or joining fees.

FITTINGS AND ALTERATIONS

Because we make our dresses to your best fit option but are not couture/custom-made, you most likely will need alterations when you receive your dress. While we take your hollow to hem and heels into account, the length of your dress may need to be shortened according to your personal preference. We recommend affordable seamstresses local to our boutiques who you’re welcome to contact once you have your dress. Please budget for this.

APPOINTMENT CANCELLATIONS

We have a 72-hour cancellation policy, so if you did want to cancel/reschedule your appointment, please ensure you do this at least three days before your appointment so we can refund you.

Cancellations/reschedules with a 72-hour or more notice period will be fully refunded.  Cancellations/reschedules for COVID-related reasons are applicable to the bride only (not guests) and will be refunded/rescheduled with a proof of attending a test appointment within 24 hours of your booking.

APPOINTMENT REFUNDS

We refund 1st appointment fees upon purchase of dresses only.