Your Gold Coast MWL Appointment

We are so excited that you’re booked in for an appointment at our Gold Coast boutique! We do things differently to other bridal labels/boutiques so we thought we’d give you a heads up on our process.

In our appointments you will have the whole boutique to yourself; offering a personal and exclusive experience. We stock our Made with Love current collection for you to try on and you will also have your own stylist in your appointment who will help you with any questions you have, from styling to the fit of the dress.

Reading this will help you make the right decision when it comes to ordering your Made with Love dress. 

Boutique Samples

We do our best to accommodate as many beautiful body types as possible with our sample dresses. For this reason, the majority of our samples range in size from size 6-18, with a couple of designs having smaller or larger sizes available. This allows us to get the largest range of various body types, both smaller and larger. Our stylists use clips for dresses that are too big, in order to give you the best possible idea of what our dresses will fit like when they are tailored to you. We absolutely understand that this is a major shopping experience and it isn’t enjoyable for anyone if we don’t carry what you are looking for! If you have specific questions or if you would like to speak to someone directly about your size concerns and learn more about what we have just for you, please send us an email and we will attempt to answer any of you queries.

Before your appointment

It is best to do some research to determine which designs you hope to try on. We only offer certain changes for each design, and they can be found online on the page of each design. This way you can come into your appointment knowing exactly which designs you want to try on, making efficient use of the 1 hour appointment!  It can also be helpful to bring undergarments of similar styles that you will wear on your wedding day, otherwise, just bring your beautiful self, and an open mind!

How to find us

Our address is 237/34 The Lakehouse, Glenferrie Drive, Robina – please see map (at bottom of page) of how to find us because it can be a little tricky!

*PLEASE NOTE*:  If using a maps app, please type the full address rather than Made With Love Bridal to avoid being taken to the wrong location.

Guests

We recommend 2 – 3 guests per bride. You are welcome to video call and take photos in your appointment.  We want to make the experience about you and understand it’s a special time to share.  Unfortunately, we do not allow children, but babies in prams are welcome.

Sizing

We make all our dresses to generic sizing. Our consultant will take your measurements and our professional team will work out which sizing option will give you the best fit. We can split sizes if you’re bigger/smaller on the top to the bottom. If the sample fits you well and you’d prefer us to make your dress to those measurements, please put it in your order form. If you send us your measurements, we’ll automatically make the dress to the best fit option. It is your responsibility to let us know you want the sample size when you order.

When to place your order

We ask for 10-12 months’ lead time for your dress. In exceptional cases, we can prioritise your dress. If your wedding is sooner than 10-12 months but you’ve been given an appointment, it means your consultant has checked with our logistics team and we can accept your order if you order within 24 hours of your appointment. If your wedding is approximately six months away, you will need to pay a priority fee, and your order will only be accepted if you order by 4pm on the day of your appointment. We reserve the right to refund your dress if you order after this time.

However, we prefer the longer period and may need to refuse your order if it comes in later than the time allotted.

Ready to wear appointments

We offer a 30 minute ready to wear appointment for brides needing to purchase “off the rack”. These appointments allow enough time for you to try on 1-3 dresses from the ready to wear collection only. We recommend keeping an eye on the ready to wear collection as unfortunately we aren’t able to order or hold any of these dresses. Once your purchase has been made your dress will be packed and shipped from our dispatch centre in approx. 1-3 business days. If you have specific questions or if you would like to speak to someone directly about your size concerns and learn more about what we have just for you, please send us an email and we will attempt to answer any of you queries.

Payment

Full payment is required upfront at the time of placing your order.  We also offer MWL Pay on purchases up to $5000, which allows you to pay in 4 easy installments.  MWL Pay is free and easy to set up with automatic payments taken every 2 weeks.  For more information on MWL Pay, please contact us directly at [email protected]

Fittings and Alterations

Because we make our dresses to your best fit option but not couture/custom-made, you most likely will need alterations when you receive your dress. While we take your hollow to hem and heels into account, the length and straps of your dress may need to be shortened according to your personal preference. We recommend affordable seamstresses local to our boutiques who you’re welcome to contact once you have your dress. Please budget for this. Please note that we do not offer or need second fittings when we match your measurements to our generic size chart.

Appointment cancellations

We have a 48 hour cancellation policy, so if you did want to cancel/reschedule your appointment, please ensure you do this at least two days before your appointment. If cancelling on a weekend, please reply to your confirmation text message as our stylists do not have access to email on the weekends.

Appointment refunds

We refund first  appointment fees upon purchase of dresses only.